Terms and Policies
Privacy Polic
Welcome to our store! Your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.
1. Information We Collect
We may collect the following types of information from you:
- Personal details (name, email address, phone number, shipping/billing address)
- Payment information (processed securely via third-party gateways such as PayPal or Stripe — we do not store your credit card details)
- Device and browsing information (IP address, browser type, cookies, pages visited)
- Marketing data (if you subscribe to our newsletter or promotions)
2. How We Use Your Information
We use the collected data to:
- Process and deliver your orders
- Communicate with you about your purchase or inquiries
- Improve our products and website experience
- Send you updates or promotional offers (only if you opt-in)
3.Sharing Your Information
We do not sell your personal data.
We may share necessary information with:
- Payment processors (e.g., PayPal, Stripe)
- Shipping partners (e.g., DHL, USPS)
- Marketing or analytics tools (e.g., Google Analytics, Meta Pixel)
4.Data Security
We take reasonable measures to protect your information from unauthorized access, misuse, or disclosure.
However, please note that no online system is 100% secure.
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5.Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with the updated date.
6.Contact Us
If you have any questions about this Privacy Policy, please contact us at:
📧 [lf8828@kickzhu.com]
Return and Exchange Polic
terms of use：Last updated: November 2023
Thank you for using the online shopping website kickzhu.com. When you purchase from our website kickzhu.com (the “Website”), you agree to the following Return and Exchange Policy (the “Policy”).
kickzhu reserves the right to modify this policy at any time without notice. Your continued use of this website will be deemed as your acceptance of all revisions to this policy.
Principles
kickzhu reserves the right of final decision on all return and exchange requests.
Customers must ensure that the returned product is in a condition that does not affect secondary sales, or that it meets the Kickzhu supplier’s requirements for returns and exchanges. We will reject your return or exchange request in the following circumstances, including:
– Items that have been washed, used, or damaged due to personal reasons;
– Items that are missing their original labels or tags;
– Items whose outer box or packaging is damaged or missing;
– Items that are incomplete.
About after-sales
Returns and exchanges are possible within [15] days of receipt (without affecting secondary sales and with all accessories complete). If the problem is caused by quality issues, we will bear the round-trip shipping costs; non-quality issues are borne by the buyer.
In the following special circumstances, our store will provide customers with a full refund or exchange:
– Out of stock at the supplier
– The style/size does not match the order
– Significant damage resulting in the product failing to function
– General product defects, including glue stains, thread residue, or stains no larger than 3% of the product’s volume, or defects in the original packaging due to shipping, are not considered returns or exchanges. Kickzhu reserves the right of final decision.